Ready-to-ship pieces will be sent out within 1-3 days of purchase.
Made-to-order pieces can take anywhere from 1-6 weeks for fabrication and shipment from the date of payment.
Orders placed with both ready-to-ship and made-to-order pieces will ship when the made-to-order piece is ready. If you'd like a ready-to-ship item sooner, please purchase separately from made-to-order pieces.
**You will see if your purchase is 'made to order' or 'ready to ship' in the information within the listing.
If you receive free or reduced cost shipping discounts: please note that in the case of multiple orders (sent to the same shipping address) with "free" or reduced shipping, we WILL combine your orders to streamline our shipping process and reduce overall shipping labor/costs.
Custom pieces have a variable timeframe. I will work with you to determine the complexity of the design and the amount of time it will take to source materials and fabricate.
I ship via USPS and you will receive an email with your tracking number. We offer free first-class US shipping on orders over $100, but you can choose to upgrade to Priority Mail for expedited shipping. Orders over $500 ship free USPS Priority.
Orders include up to $100 insurance. Please purchase additional insurance in the event your parcel is lost. Once packages leave our hands, you are responsible for that package. Arcana Silver and Jenna Bantjes are not responsible for lost/missing, stolen, or damaged parcels. USPS often does not cover insurance for missing items marked as "delivered". Please collect your packages promptly and mail your items to a safe address.
Please contact me for expedited and international shipping rates.
If you have a special time restraint, please contact me directly via e-mail at email@example.com, or DM me on Instagram. We can discuss details there and I will do my best to accommodate your needs.
Items from multiple listings may be combined packaging unless otherwise specified. Please contact me if items are purchased as gifts or you'd like individual boxes/bags for each item.