FAQs

Payments
Our shop accepts most major credit cards and PayPal.

Sales Tax
Arcana Silver is located in the state of New Hampshire. State and federal laws do not require items to be charged sales tax.

Shipping
Ready to ship pieces will be sent out within 1-3 days of purchase.

Made-to-order pieces can take anywhere from 1-6 weeks for fabrication and shipment from the date of payment.

You will see if your purchase is 'made to order' or 'ready to ship' in the information within the listing.

Custom pieces have a variable timeframe. I will work with you to determine the complexity of the design and the amount of time it will take to source materials and fabricate.

I ship via USPS and you will receive an email with your tracking number. We offer free first-class US shipping, but you can choose to upgrade to Priority Mail for expedited shipping. Please contact me for international shipping rates.

If you have a special time restraint, please contact me directly via e-mail at info@arcanasilver.com, or DM me on Instagram
. We can discuss details there and I will do my best to accommodate your needs.

Items from multiple listings may be combined packaging unless otherwise specified. Please contact me if items are purchased as gifts or you'd like individual boxes/bags for each item.

Eco Policies & Sourcing

We use environmentally-friendly 100% recycled/recyclable packaging. All plastics used in shipping are re-purposed.

Our paper gift boxes are recyclable. Our velvet gift boxes are meant to be reused or kept for storing your jewelry when not being worn. 

Our studio recycles and reuses packaging whenever possible. Plastic bags from orders are used to store items. We recycle all precious metals (gold and silver) in-house or by sending to a refinery. 100% of our precious metal scraps are recycled and reused.

We ensure ethical sourcing of our stones. We work only with US based small-scale distributors and use USA mined stones whenever possible. For stones that can only be mined internationally, we ensure that they were sourced using ethical practices.

We source all of our metals from the United States.

Sizing

We now offer affordable ring sizers in the online shop. If you do not know your ring size, using an at-home sizer ensures an accurate fit. We do not recommend printed sizing guides or string methods to due to inconsistencies in results. If you're unable to purchase a ring sizer from us, many local jewelers offer free in-person sizing.

Ring sizes are based on the knuckle. Depending on your finger/knuckle ratio, rings may spin on your hand and that's ok. Each finger tends to have a different size, and one hand tends to be slightly larger than the other. Finger size can also change throughout the day depending on temperature, diet, weather, etc. To ensure the best fit, measure your hands towards the later part of the day, and make sure they are not cold.

Ordering the correct ring size is very important. Due to the restrictions of the materials and the handmade jewelry making process, most Arcana Silver rings cannot be resized after fabrication.

You can size yourself for a bracelet by using a flexible measuring tape and finding the circumference of your wrist. Measure above the wrist bone on the smallest part of your wrist.

Bracelets and cuffs can be slightly adjusted by shaping for a proper fit. When you first wear it, you can shape it once, but please don't continue to bend or shape it after the initial fit as it can weaken the metal.

Refunds
The goal of Arcana jewelry is to empower and make the you feel amazing. If you do not 100% love your piece of jewelry, I will accept returns within 30 days of purchase. 

Returns on custom orders will be considered on a per-case basis.

Returns from collection releases will incur a 25% restocking fee.

I will accept cancellations within 1 hour of your purchase if you change your mind or accidentally place an order. Simply email info@arcanasilver.com or send a DM on Instagram.

Jewelry Care

It is normal for your jewelry to develop patina over time. The best way to prolong and clean your jewelry is to use a clean, soft, microfiber cloth to gently remove fingerprints, dirt, and oils. These are provided with most purchases.

Avoid using any harsh chemicals as these can damage the surface of any stones and potentially remove the polish on your piece.  Removing your jewelry before sleeping, showering or participating in any rigorous activities is also recommended. Keep jewelry in a dry place (not your bathroom), preferably in a box or bag to minimize airflow.

Repairs

We will consider repairing your jewelry on a per-case basis. 

Should your piece need repairing due to an error or defect on our end, we will make the necessary repairs for free up to one year after purchase date.

Client Sourced Materials

Using client sourced materials will be considered on a case-by-case basis.

While we support using certified old-stock or vintage cabochons, the quality and consistency of outside sourced materials doesn't always meet our standards. We stand by the quality of our work and ethical sourcing practices.

We are not able to refine metal jewelry or scrap in house.