Ready to ship items are mailed within 3 business days. Made to order and out of stock items can take up to 6 weeks to ship, although we strive to get products out as soon as possible.
Our default shipping is USPS First Class, which typically takes 3-5 days, and is free on all domestic orders over $100. Expedited shipping is available at checkout for an additional fee, and free on domestic orders over $500.
Tracking is included on all orders.
We always aim at making sure our customers love our products, but if you do need to return an order, we’re happy to help. We accept returns within 30 days of purchase. You can start a return using the 'Start a return/exchange' link in the footer.
Custom orders, sale items, and gift cards are not eligible for a return, but we will try our best to work with you to resolve any issues. Please email us at email@example.com with any questions or concerns.
We now offer affordable ring sizers in the online shop. If you do not know your ring size, using an at-home sizer ensures an accurate fit. We do not recommend printed sizing guides or string methods to due to inconsistencies in results. If you're unable to purchase a ring sizer from us, many local jewelers offer free in-person sizing.
Ring sizes are based on the knuckle. Depending on your finger/knuckle ratio, rings may spin on your hand and that's ok. Each finger tends to have a different size, and one hand tends to be slightly larger than the other. Finger size can also change throughout the day depending on temperature, diet, weather, etc. To ensure the best fit, measure your hands towards the later part of the day, and make sure they are not cold.
You can size yourself for a bracelet by using a flexible measuring tape and finding the circumference of your wrist or hand. Measure above the wrist bone on the smallest part of your wrist for cuffs, and at the fullest part of your hand for bangles.
Bracelets and cuffs can be slightly adjusted by shaping for a proper fit. When you first wear it, you can shape it once, but please don't continue to bend or shape it after the initial fit as it can weaken the metal.
When choosing a necklace length, either measure a piece of jewelry that you already own or use a string to determine your desired length. Our necklaces come with 2" extenders. Size is measured from the clasp to the beginning of the extender. The extender adds additional length.
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