Frequently Asked Questions

We've attempted to answer the most common questions we receive, but should your answer not be found here, please email your questions to info@arcanasilver.com or use the contact form on our site.

Contact Us
Shipping
How long will it take to get my order?
 

Ready to ship items are mailed within 3 business days. Made to order and out of stock items can take up to 6 weeks to ship, although we strive to get products out as soon as possible.

 

Our default shipping is USPS First Class, which typically takes 3-5 days, and is free on all domestic orders over $100. Expedited shipping is available at checkout for an additional fee, and free on domestic orders over $500.

 

Tracking is included on all orders.

 
What shipping carriers do you use?
 
 
Do you ship overseas?
 
 
Returns & Repairs
Can I return my product?
 

We always aim at making sure our customers love our products, but if you do need to return an order, we’re happy to help. We accept returns within 30 days of purchase. You can start a return using the 'Start a return/exchange' link in the footer.

 

Custom orders, sale items, and gift cards are not eligible for a return, but we will try our best to work with you to resolve any issues. Please email us at info@arcanasilver.com with any questions or concerns.

 
What if my jewelry needs repairing?
 
 
What if my jewelry needs cleaning?
 
 
Sizing & Personalization
How can I make sure my jewelry will fit?
 

We now offer affordable ring sizers in the online shop. If you do not know your ring size, using an at-home sizer ensures an accurate fit. We do not recommend printed sizing guides or string methods to due to inconsistencies in results. If you're unable to purchase a ring sizer from us, many local jewelers offer free in-person sizing.

 

Ring sizes are based on the knuckle. Depending on your finger/knuckle ratio, rings may spin on your hand and that's ok. Each finger tends to have a different size, and one hand tends to be slightly larger than the other. Finger size can also change throughout the day depending on temperature, diet, weather, etc. To ensure the best fit, measure your hands towards the later part of the day, and make sure they are not cold.

 

You can size yourself for a bracelet by using a flexible measuring tape and finding the circumference of your wrist or hand. Measure above the wrist bone on the smallest part of your wrist for cuffs, and at the fullest part of your hand for bangles.

 

Bracelets and cuffs can be slightly adjusted by shaping for a proper fit. When you first wear it, you can shape it once, but please don't continue to bend or shape it after the initial fit as it can weaken the metal.

 

When choosing a necklace length, either measure a piece of jewelry that you already own or use a string to determine your desired length. Our necklaces come with 2" extenders. Size is measured from the clasp to the beginning of the extender. The extender adds additional length.

 
What if my jewelry doesn't fit?
 
 
Can I get my jewelry personalized?
 
 
Can you make a product in a different metal?
 
 
General
Can I sign up to your newsletter?
 

Yes! Just enter your email in the sign up form at the bottom of this page, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.

 

We will not flood your inbox!

 
Wait- you offer free jewelry?